Question

例如，如果代理A向用户发出呼叫，现在代理A现在转移呼叫代理B，我如何断开代理A与呼叫的连接，让用户和B仍在通话中。

1.当我拨打电话时，我使用这个TwiML。

def unseen_activity(request, slug=None, *args, **kwargs):
        form = UnseenActivityForm()
        notifications = retrieve_unseen_notifications(request.user.id)
        page_num = request.GET.get('page', '1')
        page_obj = get_page_obj(page_num, notifications, ITEMS_PER_PAGE)
        if page_obj.object_list:
            oblist = retrieve_unseen_activity(page_obj.object_list)
        else:
            oblist = []
        context = {'object_list': oblist, 'form':form, 'page':page_obj,'nickname':request.user.username}
        return render(request, 'user_unseen_activity.html', context)

def unseen_reply(request, pk=None, *args, **kwargs):
        if request.method == 'POST':
            form = UnseenActivityForm(request.POST,request=request)
            if form.is_valid():
                # process cleaned data
            else:
                notifications = retrieve_unseen_notifications(request.user.id)
                page_num = request.GET.get('page', '1')
                page_obj = get_page_obj(page_num, notifications, ITEMS_PER_PAGE)
                if page_obj.object_list:
                    oblist = retrieve_unseen_activity(page_obj.object_list)
                else:
                    oblist = []
                context = {'object_list': oblist, 'form':form, 'page':page_obj,'nickname':request.user.username}
                return render(request, 'user_unseen_activity.html', context)

def unseen_group_reply(group_reply, pk=None, *args, **kwargs):
            #similar processing as unseen_reply

2.我正在使用更新方法转移呼叫，并使用此代码拨打其他代理 -

    <form action="/light/" method="POST">
        <input type="text" name="command" value="{{request.form.command}}">
        <input type="submit" value="Submit command">
    </form>

并且在tr_url上我使用了TwiML -

<Response>
        <Dial  callerId="id">
            <Number  statusCallback="statusCallbackurl" statusCallbackMethod="POST">ag1_num</Number>
        </Dial>
        <Redirect>music_url</Redirect> 
    </Response>

并断开调用我调用此方法并传递callsid -

function transfer_call($Sid,&ag2_num){
    $childCalls = $this->client->calls->read(array("ParentCallSid" => $Sid));
    $childSid = $childCalls[0]->sid;
    $rr = array(
        "url" => "tr_url".$ag2_num,
        "method" => "POST"

    );
    $call = $this->client->calls($childSid)->update($rr);
    return $call->to;

}

我使用呼叫sid断开座席与呼叫的连接，并断开整个呼叫。

Answer 1

Twilio开发者传道者在这里。

在评论中，您说您在转移后直接使用disconnect_call方法，并且两者都使用相同的sid。这意味着您转移了从第一个座席挂断的呼叫，但是您也立即挂断了转接的呼叫，因此它永远不会呼叫第二个座席。

您不应该断开第一个座席的连接，将呼叫从他们转移就可以。移除您对disconnect_child的来电，然后重试。

当代理将呼叫转移到另一个代理时，Twilio如何断开呼叫

1 个答案: